Operational support for landlords — without the overhead.
We coordinate maintenance, contractors, and day-to-day operational issues so you stay in control — without handling the workload yourself.
A gap in the market for independent landlords
Traditional letting agents charge substantial fees but often provide inconsistent operational support. Managing maintenance yourself is time-consuming and reactive.
LettingOps focuses specifically on maintenance coordination and operational efficiency — giving independent landlords a structured, transparent service without requiring full agency involvement.
See how it worksInitial response
All reported issues acknowledged and triaged within 72 hours on Essential plan.
Service tiers
From hands-on support to minimal landlord involvement — choose what suits your portfolio.
Transparent
Every action, update, and contractor communication is documented and reported to you.
Built for self-managing landlords
LettingOps is designed for independent landlords who want operational support without handing over full control — or paying full agency fees.
- Landlords who self-manage their properties
- Landlords who want support with maintenance issues
- Landlords who prefer transparency over agency fees
- Landlords who want reliable contractor coordination
- Landlords with busy schedules or multiple properties
We do
- Maintenance request handling
- Issue triage & prioritisation
- Contractor coordination
- Repair monitoring
- Landlord updates
- Property inspections (selected plans)
We don't do
- Rent collection
- Tenancy management
- Tenant sourcing
- Deposit handling
- Letting agency services
This keeps the service focused and transparent.
What LettingOps provides
Structured operational coordination for your rental property — from first report to resolved issue.
Maintenance Coordination
We manage tenant-reported maintenance issues end-to-end and coordinate contractors to resolution.
Issue Triage
Every issue is assessed and categorised: emergency, urgent, or routine — ensuring appropriate response times.
Contractor Management
We coordinate trusted independent contractors, schedule visits, and monitor completion of works.
Landlord Reporting
Clear, structured updates on issue progress and outcomes — so you're always informed without being overwhelmed.
Property Inspections
Bi-annual inspections with structured photographic reports — available on Managed and Complete plans.
Approval Controls
Each landlord sets their own repair threshold. We act within it — and always consult you above it.
Simple, structured, transparent
From first contact to resolved issue — LettingOps follows a clear, documented process designed to keep you informed and in control.
See the full processLandlord subscribes
Choose a service tier that fits your portfolio and involvement preference.
Tenants report issues
Issues are submitted through structured channels — no chasing, no ambiguity.
LettingOps triages
We assess urgency and determine the required course of action.
Contractors coordinated
We arrange appropriate trades and schedule works.
Issue resolved
You receive structured updates and confirmation of completion.
Discuss your property with LettingOps
We work with independent landlords across London. Contact us to discuss your portfolio and find the right service tier.